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Privacy Policy for Ouro
Last Updated: 20th of August, 2024
At Ouro, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you use our matchmaking service and interact with our website. By using Ouro, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of information to provide and improve our services:
- Personal Information: When you register for an account, we may collect personal details such as your username, email address, and any other information you provide.
- Gameplay Data: We collect data related to your gaming activities on our platform, such as match history, in-game statistics, and behavioral patterns to enhance matchmaking fairness and accuracy.
- Technical Data: We collect technical information, such as your IP address, device type, browser type, and operating system, to ensure the security and functionality of our service.
- Communication Data: We may collect information from communications between you and Ouro, including customer support inquiries, feedback, and other correspondence.
2. How We Use Your Information
Ouro uses your information for the following purposes:
- Service Provision: To operate and maintain the matchmaking service, including managing your account, facilitating matches, and providing customer support.
- Service Improvement: To analyze gameplay data and feedback, enabling us to refine our algorithms, enhance user experience, and create a fairer gaming environment.
- Security: To detect and prevent fraudulent activities, cheating, and other forms of abuse on our platform.
- Communication: To send you important updates, notifications, and information related to your account or our services.
- Legal Compliance: To comply with legal obligations and respond to lawful requests from authorities.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Trusted third-party companies that help us operate our service, such as hosting providers, data analysts, and customer support platforms. These providers are obligated to maintain the confidentiality of your information.
- Legal Authorities: We may disclose your information if required by law or to protect our rights, property, or the safety of our users.
4. Cookies and Tracking Technologies
Ouro uses cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences, understand how you interact with our service, and provide personalized content. You can manage your cookie preferences through your browser settings.
5. Data Security
We take the security of your data seriously and implement a variety of measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can ask us to correct or update inaccurate or incomplete information.
- Deletion: You can request the deletion of your account and associated data, subject to certain legal obligations.
- Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in those messages.
7. Children’s Privacy
Ouro is not intended for children under the age of 13, and we do not knowingly collect personal information from children under this age. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the “Last Updated” date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
